Got questions? Strike us up and we’ll get back to you, ping them in the box below, or have a peruse of the below. Prolly do all that in reverse order in fact.

Got questions? Strike us up and we’ll get back to you, ping them in the box below, or have a peruse of the below. Prolly do all that in reverse order in fact.


What’s the deal with iPlayGigs not charging extortionate fees?

All your internet transactions go through a payment gateway (Paypal, Stripe, Worldpay etc) – without them, we’d all have to make direct bank transfers to websites, which, we’d probably regard as unsecured. Payment gateways charge a fee for this, in Stripe’s case 1.4% + 20p (28p on a £5 ticket), then ticketing/merch sites will chuck their slice on top of this, generally amounting to a commission of more than 10% of your hard earned spondoolees. We charge a flat 6%, which, on a £5 ticket will just cover Stripe’s fee. Our aim is to build a community of musicians, not to make money from your music.


When will I get paid?

Ticket sales will be paid to you 3 days after the end of  your event. This delay allows clearance of funds in our own account, but also protects us from event cancellations and fraudsters. Nobody wants another Hope & Glory on their hands.


What can I sell on iPlayGigs?

You can literally sell anything you like. We’ve angled iPlayGigs towards gigs and tickets, but essentially your profile is your own shopfront to sell anything you like. Artwork, downloads, tickets, merchandise, private gigs, cutlery, garden furniture. You can mange stock, create promo codes, set delivery costs when necessary and view sales reports all the while if that’s your bag. See our “How do I sell stuff?” guide if you need any help setting up tickets/products.


What is “commission” and why does it say I get 94%?

When a customer places an order through iPlayGigs, or any other site, the payment is made into that website’s bank account. Subsequently, we need to forward that money to you, so it’s referred to as your commission. We charge a flat 6%, which, on a £5 ticket will just cover Stripe’s fee – which is why your commission is shows as 94%.

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